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Professional Experience

2009 - Present

President and Principal of SM Gallant                           
Provide professional coaching, training, and consulting to individuals focused on personal growth and transformation leading to greater self-awareness and empowerment.

1991-2009

President and Principal Lapis Consulting                       
Lapis was founded as a consulting, training, and coaching firm specializing in organizational effectiveness. The focus of the work has been helping clients to create organizations that flourish in complex and diverse environments.  Clients have been large and small, and in health care, manufacturing, education, human resources, government, engineering, and various community groups.  Clients have been served in the United States, Canada, Europe, Middle East and Africa.

As the founder, president, and principal, I have managed all aspects of this business.  This includes: sales, marketing, business development, staffing, budgeting, project management, client relationships, assessing results and integrating customer feedback in order to improve services.

1993-2007

Consultant, Elsie Y. Cross Associates, Inc.                         
A Philadelphia based firm specializing in organizational change with a focus on managing diversity. As a member of a diverse staffing team, I provided consultation and training primarily to Fortune 500 organizations.  After data collection, we provided education and awareness training, in tandem with helping to organize, plan, implement and evaluate large system change programs and projects. 

1993-2009

Senior Faculty Member NTL Institute of Applied Behavioral Science             
I provided training in the theory and practice of group dynamics and organizational change. I have also developed curriculum, designed training programs, developed and written support materials and provided training, coaching, supervision, and consulting.  Program delivery has been through public programs, degree programs, and internal and external certification programs. 

1989-1990

Process Engineering Manager                               
Responsible for surface mount modules interconnect technology and advanced technology development in manufacturing facility.  This included managing and streamlining new product design and introduction of a surface mount line.  I managed a transition toward concurrent engineering effort between new products, process, design, manufacturing and quality.  Success was achieved through developing and leading a diverse high performance team that was focused on excellence and TQM.

1988-1989

Productivity/Project Manager                                 
I designed, developed, and delivered tools and processes to link training and education to business needs and goals, and to ensure optimal utilization of human resources. Engineering was primary focus.

1984-1987

Human Resources Manager (Digital Equipment Corporation)                
I managed the operations of a 23-person Human Resource Department.  Leadership included providing excellence in compensation, benefits, administration, employee relations, health services, employment, Employee Assistance Program (EAP), and training and organization development. 

1983

Occupational Health Nurse (Digital Equipment Corporation)                
In this position, I transformed a “nurse’s station” into a fully staffed “Occupational Health Unit.”

1980-1982

Health Education Teacher (Concord High School, Concord, N.H.)            

1979-1980

Instructor and Clinical Supervisor, Medical-Surgical Nursing            
(New Hampshire Vocational Technical College, Berlin, NH)            

1975-1983

Registered Nurse (RN)                                
Held a variety of positions including step-down cardiac care, medical-surgical, rehabilitation, long term care (nursing home), and home health.  Volmer Nursing Home, Mid-Maine Medical Center, Kennebec Valley Regional Health Agency, Bingham Area Health Center, Maine Medical Center.

Licenses & Certification

  • Registered Professional Nurse – License Number: R018965
  • Reiki II certified
  • BLS Healthcare Provider

Education Highlights

  • Coach Training Institute, 2012
  • Coaching for Leadership Agility, 2011
  • Healing Science, Barbara Brennan School of Healing, 2008-2010
  • Doctor of Education (Ed.D.), Boston University, 1986
  • Master of Education (M.Ed.), Plymouth State College, 1979
  • Bachelor of Science (B.S.N.), University of Maine, 1975
  • Executive Development Program, University of New Hampshire, Whittemore School of Business and Economics, 1989
  • NTL Institute of Applied Behavioral Science, variety of programs over 20 years
  • Leadership Circle Profile, Train the Trainers, SoulWorks, 2004
  • Lean Manufacturing, Maine MEP, 2005
  • Myers-Briggs Type Indicator Qualifying Workshop, 1990
  • Managing Diversity: Valuing Differences for Organizational Effectiveness, Trainer of Trainers, Elsie Y. Cross Assoc., 1991, 1997, and ongoing development
  • Consulting Skills Training, Block, Petrella, & Weisbord, 1986
  • American Compensation Association, variety of programs 1983-1987
  • Management Education, Digital Equipment Corporation, 1983-1989

Publications

  • Gallant, Susan M. The Mechanic Meets the Gardener.  Publish date TBD, 2012.
  • Gallant, Susan and Rios, Daisy.  Entry and Contracting Phase.  In The NTL Handbook of Organization Development and Change.  San Francisco: CA: Pfeiffer, 2006, pages 177-191.
  • Hayes, S. and Gallant, S.M. Saying Goodbye to Joe.  Self-published hospice pamphlet, 2002.
  • Gallant, Susan M. Cultural Assumptions in Cross-Cultural Relations. In Reading Book for Human Relations Training, (8th Ed.).  Alexandria, VA: NTL Institute for Applied Behavioral Science, 1999, pages103-109.
  • Gallant, Susan M. Evaluation of a Hospital Based Employee Health Promotion Program.  Dissertation, Boston University, 1986.